Bitkingz Casino Privacy Policy

This Privacy Policy explains how Bitkingz Casino handles information relating to players and visitors to its website. We aim to collect and use personal information fairly, transparently and only for legitimate business, operational, security and legal purposes. By using the website or creating an account, you acknowledge that information may be handled as described below.

Bitkingz Casino operates under licences issued by the Tobique Gaming Commission in New Brunswick (E-gaming license No. 0000002) and by Comoros AOFA (license ALSI-202508056-FI2).

Information we may collect

When you visit the website, register an account, use casino services or contact support, Bitkingz Casino may collect information needed to provide and secure those services. The type and amount of information collected can depend on how you use the website, the services you request and the checks that apply to online gambling accounts.

Account and contact details

This may include your name, date of birth, residential details, country or region, username, account credentials, telephone details and email address. We may also collect preferences and information that you provide when you communicate with customer support or take part in account-related processes.

Identity and verification information

To help confirm identity, age and eligibility, we may handle verification documents and related information. This can include documents or details supplied for customer due diligence, account verification, fraud prevention, responsible gambling checks or other required reviews. Information may be checked for accuracy and consistency.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, transaction dates, payment methods and relevant payment references. Where payments are processed by another provider, that provider may handle payment information under its own privacy terms. We generally use payment information to process transactions, identify unusual activity and maintain accurate account records.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the website. We may also record security events, login activity and information about connection errors.

Cookies and similar technologies

Bitkingz Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account sessions, improve performance, understand website use and help protect the service. Some cookies may support analytics or relevant communications. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website.

How we use information

Personal information is used for purposes connected with operating the website and providing casino services. We seek to use information only where there is a valid operational, contractual, security, legal or consent-based reason to do so.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age and eligibility to use the services.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Monitoring activity to protect players, the website and payment processes.
Providing customer support and responding to enquiries, complaints or requests.
Personalising website features, remembering preferences and improving user experience.
Understanding website performance, traffic and technical issues.
Sending service messages about your account, transactions, security or important changes.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Meeting applicable legal, regulatory, court, tax, accounting and other compliance obligations.
Establishing, exercising or defending legal rights and handling disputes.

We do not treat marketing consent as a condition of using ordinary account services. You may withdraw consent to marketing at any time by using an available unsubscribe option or by contacting us. Withdrawing marketing consent does not necessarily stop essential service communications, such as account, security or transaction messages.

Sharing information

Information may be shared where reasonably necessary to provide and secure the services. This may include sharing with payment and identity verification providers, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and service providers that assist with website operations. Providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, to investigate suspected unlawful activity, or in connection with a business transfer or restructuring. We do not sell personal information as a general business practice.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, loss or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and staff or provider confidentiality requirements. However, no website, device or electronic transmission can be guaranteed to be completely secure.

Access to personal information is limited to people and service providers who need it for an authorised purpose. Account holders should keep their login details private, use appropriate security on their devices and contact support promptly if they suspect unauthorised access or unusual activity.

Information may be stored or processed by service providers in Australia or other countries, depending on the systems used to operate the website and services. Where information is handled by another organisation, appropriate contractual, technical or organisational safeguards may apply as required by the circumstances.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy. Some account, identity, payment, transaction, security and support records must be retained for a period required by law, even after an account has been closed or a request for deletion has been made. When information is no longer required, it may be securely deleted, anonymised or otherwise dealt with in accordance with applicable requirements.

Links and third-party services

The website may contain links, integrations or features provided by third parties. Those third parties may collect or use information under their own privacy policies. We recommend reviewing the privacy information of any external service before providing information or using its features.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@bitkingzcasino.best. Please explain your request clearly and provide enough information for us to understand what you are seeking. We may need to verify your identity before providing information or making changes, particularly where the request concerns account, payment or identity records.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask for personal information to be removed where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw permission for promotional communications at any time. You may also use an unsubscribe link where one is provided.

Some requests may be limited or refused where responding would affect the rights of another person, compromise security, conflict with legal obligations, interfere with fraud prevention, or require records to be retained. If information cannot be deleted because it must be kept, we will explain this in general terms where appropriate. We aim to handle valid requests within a reasonable timeframe and may ask for clarification if necessary.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage players to review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy.