Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Bitkingz Casino. Please read them carefully before registering, depositing funds or playing. By using the website, you acknowledge that you understand and accept these terms, together with any additional rules shown for particular games or services.

Bitkingz Casino operates under licences issued by the Tobique Gaming Commission in New Brunswick (E-gaming license No. 0000002) and by Comoros AOFA (license ALSI-202508056-FI2).

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Bitkingz Casino. They apply to the website, associated services, games, promotions and account features made available through the platform. If you do not agree with any part of these terms, you must not use the website or open an account.

You must use the website only for lawful purposes and in accordance with these terms. Additional terms may apply to specific games, promotions, payment methods or other services. Where additional terms apply, they will be made available to you before or during the relevant activity. If there is an inconsistency, the specific terms for that activity may apply to the extent of the inconsistency.

The operator may update these terms from time to time to reflect changes to the website, services, applicable requirements or business practices. The latest version will be published on the website. Your continued use of Bitkingz Casino after an update means that you accept the revised terms. You should review this page regularly.

Eligibility

You may use Bitkingz Casino only if you are legally permitted to participate in online gambling in your location and meet the applicable minimum age requirement. You are responsible for checking the laws that apply to you before using the website. Access may be restricted where online gambling is unlawful, unavailable or not authorised.

You must not use the website on behalf of another person, allow another person to use your account, or create more than one account unless expressly permitted. The operator may refuse registration, suspend access or close an account where it reasonably believes that these terms have been breached.

2. Account registration and security

When you register, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to verify your identity or comply with applicable obligations. You must update your information if it changes.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment information or verification details with another person. If you suspect that your account has been accessed without permission, notify the operator as soon as possible and change your login details.

Register and use only an account held in your own name.
Provide truthful information and cooperate with reasonable verification requests.
Protect your username, password and devices from unauthorised access.
Do not use the account for unlawful activity, fraud, collusion or abuse of the platform.
Do not attempt to bypass account, location, age or safer gambling controls.

The operator may carry out identity, age, payment, source-of-funds or other compliance checks. You may be asked to provide documents or information before certain account functions can be used. If requested information is not supplied, is incomplete or cannot be reasonably verified, access to the account or related transactions may be delayed, restricted or refused.

Account closure and suspension

An account may be suspended, restricted or closed where there is a suspected breach of these terms, suspicious or unlawful activity, a failed verification check, a technical issue, a safer gambling concern or another legitimate operational reason. Where permitted, you may be informed of the reason. The operator may also take steps to protect customers, the platform and the integrity of games.

3. Deposits, play and withdrawals

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment instructions, available methods, processing requirements and any applicable restrictions will be displayed on the website. You should check the details carefully before confirming a transaction.

You must not deposit money that you cannot afford to lose. Funds placed in an account should be used only for permitted play and related account activity. The operator may decline, reverse or review a transaction where it appears invalid, unauthorised, fraudulent or inconsistent with these terms.

Withdrawals may be subject to account verification, payment checks and any applicable game or promotion rules. A withdrawal request may be reviewed before it is processed. The destination payment method may need to be held in your name, and the operator may use a suitable alternative method where required by security, compliance or payment arrangements.

You are responsible for checking transaction details and reporting any apparent error promptly. If a technical or administrative error results in an incorrect balance, the operator may correct the balance and take reasonable steps to reverse an affected transaction. Funds credited by mistake do not become your property.

Games and promotions

Games are provided for entertainment. Game outcomes are determined by the relevant game rules and technical systems. You must follow the rules displayed for each game. In the event of a material technical error, the operator may void affected play or take another fair and reasonable corrective action.

Promotions, bonuses and offers are subject to their own terms, including eligibility requirements, expiry conditions, wagering requirements, contribution rules and any limits stated in the offer. You should read those terms before accepting an offer. The operator may withdraw or amend an offer where permitted, particularly where it has been misused or made available in error.

4. Responsible gambling, privacy and website use

Bitkingz Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses.

Do not chase losses or increase stakes to try to recover money.
Do not gamble when upset, under the influence of alcohol or otherwise unable to make clear decisions.
Use available deposit, loss, session or other account controls where offered.
Request a break, restriction or self-exclusion if gambling is becoming difficult to manage.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Requests for account restrictions or self-exclusion may take effect in accordance with the operator’s procedures. You must not try to create another account or use another person’s account to avoid a restriction. Information about safer gambling tools and support options may be available through the website.

Privacy and personal information

Personal information is handled in accordance with the Bitkingz Casino Privacy Policy. Information may be collected and used to provide services, manage accounts, process transactions, verify identity and age, meet legal or compliance requirements, prevent fraud and improve the website. You should read the Privacy Policy for further information about collection, use, disclosure, storage and access rights.

Acceptable website use

You must not interfere with the website, introduce malicious software, use automated tools without permission, attempt to access restricted systems, manipulate game results or exploit a vulnerability. You must not copy, reproduce, frame, distribute or commercially use website content without permission. All intellectual property rights in the website and its content remain with the operator or relevant rights holder.

5. Liability, complaints and general provisions

The website and its services may occasionally be unavailable because of maintenance, updates, network problems, payment interruptions or events outside the operator’s reasonable control. The operator does not guarantee that the website will always be available, error-free or suitable for every purpose. You should keep your own records of important transactions and account activity.

To the extent permitted by law, the operator is not responsible for loss caused by your failure to protect account details, misuse of the website, inaccurate information supplied by you, interruptions beyond reasonable control or actions that breach these terms. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

Complaints and disputes

If you have a question, transaction concern or complaint, please use the support channel made available on the website. Provide sufficient information for the matter to be reviewed, including relevant dates, account details and a clear description of the issue. The operator may request further information and will assess the matter in accordance with its internal procedures and applicable requirements.

You should not attempt to resolve a dispute by creating multiple accounts, reversing legitimate payments or misusing chargeback procedures. The operator may restrict an account while a complaint, payment issue, security concern or compliance review is being investigated.

Applicable law

These terms are intended to operate subject to the laws and consumer protections that apply to you. Any provision found to be invalid or unenforceable will be read down or removed to the extent necessary, without affecting the remaining provisions. A failure to enforce a right immediately does not mean that the right has been waived.

If you need clarification about these Terms & Conditions, review the information available on the website or contact Bitkingz Casino through the available support options before using the relevant service.